---
title: Resolving technical issues
description: Troubleshooting, resolving technical issues
---

[Skip to content](https://help.moodby.com/resolving-technical-issues#main-content)

[![image-1748511947951-Sep-11-2025-09-57-12-7311-AM](https://help.moodby.com/hs-fs/hubfs/postcards-files/image-1748511947951-Sep-11-2025-09-57-12-7311-AM.png?width=192&height=40&name=image-1748511947951-Sep-11-2025-09-57-12-7311-AM.png)](https://moodby.com/)

Open main navigation

Close main navigation

- [Go to moodby.com](https://moodby.com/)

[Go to moodby.com](https://moodby.com/)

 Welcome to the Moodby Help Center. How can we help you?

- There are no suggestions because the search field is empty.

1. [Moodby Help Center](https://help.moodby.com/?hsLang=en)
2. [Troubleshooting](https://help.moodby.com/troubleshooting?hsLang=en)

# Resolving technical issues

## Ran into a problem with our App? Follow these steps

When using **Moodby App:**

1\. Try playing another playlist and then go back to the one where the technical issue appeared.

2\. Log out then log in to the app.

3\. Restart the app.

4\. Restart your device.

5\. Delete the app. Install it again.

When using **browser**, try clearing cache or use another browser. Apple devices should try using Google Chrome.

 

If the issue still persists get back to us: **support@moodby.com**

- [Moodby](https://help.moodby.com/moodby?hsLang=en#main-content)

    - [Getting Started](https://help.moodby.com/moodby?hsLang=en#getting-started)
    - [Moodby profile](https://help.moodby.com/moodby?hsLang=en#moodby-profile)
    - [Playlists and Stations](https://help.moodby.com/moodby?hsLang=en#playlists-and-stations)
    - [Free trial and subscription](https://help.moodby.com/moodby?hsLang=en#free-trial-and-subscription)
    - [Payments](https://help.moodby.com/moodby?hsLang=en#payments)
    - [Music licensing](https://help.moodby.com/moodby?hsLang=en#music-licensing)
- [FAQs](https://help.moodby.com/faqs?hsLang=en)
- [Getting started](https://help.moodby.com/getting-started?hsLang=en#main-content)

    - [Music Schedule](https://help.moodby.com/getting-started?hsLang=en#music-schedule)
- [Troubleshooting](https://help.moodby.com/troubleshooting?hsLang=en)
- [General](https://help.moodby.com/general?hsLang=en)
- [Integrations](https://help.moodby.com/integrations?hsLang=en#main-content)

    - [Audio inserts](https://help.moodby.com/integrations?hsLang=en#audio-inserts)
- [Music licensing](https://help.moodby.com/music-licensing?hsLang=en#main-content)

    - [Licensing on Moodby](https://help.moodby.com/music-licensing?hsLang=en#licensing-on-moodby)

[![Chill listening crop-3](https://help.moodby.com/hs-fs/hubfs/512x512_moodby-2.webp?height=24&name=512x512_moodby-2.webp "Chill listening crop-3")](https://help.moodby.com?hsLang=en)

Moodby Help Center

Copyright © 2026, Moodby